2020 Conference Agenda

(eastern time zone)

Monday, October 19 –
Wednesday, October 21

On-demand sessions are available from Monday, October 19-21 at your convenience. A live Q&A opportunity will be provided on October 22 to satisfy the CPE requirements for an on-demand webinar. All sessions will be available for a month after the conference, but CPE will only be available until October 22. 

 A list of each on-demand session is found at the bottom of this page. 

Thursday, October 22

(Eastern time zone)

Session Title and Description



9:00 am – 5:00 pm

Visit Lounge/ Exhibit Hall

10:30 am – 11:30 am

How Does Your Leadership Style Change Under Stress?

Community college leaders at all levels are dealing with complexity and uncertainty right now, which can make it much more difficult and stressful to lead effectively. How we lead under stress can often vary significantly compared to how we lead under regular circumstances. Being aware of these changes in our style and approach is critical to being an effective leader. In this session, we provide an opportunity for you to reflect on how your leadership changes under different conditions. You will complete a self-assessment prior to the session and learn about a model of leadership that can help you leverage your strengths, build your awareness of how these strengths change under stressful conditions, and develop strategies to address these changes in your work.

Beth Rotach, Academic Impressions

Amit Mrig, Academic Impressions

11:30 am – 12:30 pm

Visit Lounge/ Exhibit Hall

12:30 pm – 1:30 pm

Using AI Chatbot Technology to Support Students in A Remote World

2020 has pushed all of us to find creative ways to support our students in a 100% online world. This session will showcase how AI Chatbots can provide students with online support 24/7/365, including during major emergencies such as COVID-19. Learn how they can supplement Live Chat, deploy outbound text message campaigns and alerts, and connect with the SIS and CRMs. Case studies and real examples (with a focus on paying for college and billing) will show how community colleges have used AI chatbot technology to provide students with a “virtual office” experience.

Damon Vangelis, Ocelot

Nicholas Burrell, Ocelot

1:30 pm – 2:00 pm

Visit Lounge/Exhibit Hall

2:00 pm – 3:00 pm

Building a High-Performance Remote Team

Learn strategies and tools for managing and building a high performance remote team. Hear best practices for creating a space for communication and collaboration. Many managers have been thrust into remote teams this year and currently have a good rhythm. This session will give you the information needed to take your team to the next level of remote productivity and collaboration.

Rebecca Battle-Bryant, Battle Consulting

3:00 – 4:00 pm

Visit Lounge/Exhibit Hall

4:00 – 5:00 pm

Aligning Technology Investments with Institutional Strategy

Many institutional strategic plans call for the innovative use of technology to support institutional mission and vision. The expectations of today’s generation of college students are rightfully high, for educational delivery and service delivery. Options abound. Investing in technology is expensive. Leading through change is both invigorating and daunting. And, the alignment of technology investment with the institutional strategy is key to achieving measurable return and constituent satisfaction. 

Carol Thomas, Ferrilli

5:00 – 6:00 pm

Member Meeting

Annual Member Meeting where new officers are elected, financials are reviewed, general association update and general awards presentation.

5:00 – 6:00 pm

Visit Lounge/ Exhibit Hall

On Demand Sessions

Contactless Payments on Campus 

Contactless Payments on Campus will explain how contactless transactions work and why it is popular with consumers. The session will also cover what consumer devices can perform contactless transactions and offer advice on options to upgrade campus merchant terminals to accept contactless transactions.


Dave Riggs, Herring Bank

Diversity, Equity and Inclusion

Learn how one college in Illinois is addressing issues related to Diversity, Equity and Inclusion. Hear how Dr. Claudia Mercado, a scholar practitioner and Interim Vice President of Diversity, Equity and Inclusion has put her efforts toward using a Diversity Scorecard to evaluate DEI at the college, providing DEI training for employees and other efforts to increase the success of students from marginalized populations.

Dr. Claudia Mercado, William Rainey Harper College

GASB Update

Back by popular demand. Come hear about the recent GASB updates and how it will impact your organization.

Fred Lantz, Sikich

How Are You Doing…Really? Cultural Insights From Organizational Assessment

Organizational assessment can be a powerful tool for a community or junior college to understand its strengths, culture and areas for improvement. This presentation will introduce the concept of organizational assessment from a higher education perspective. The presenters will cover types of assessments, various tools and constructs and how to avoid common pitfalls that can lead to miscommunication and lack of trust during an assessment.

Adam Jones, Weaver

Alyssa Martin, CPA, Weaver

If You Give a Buyer a Contract ……

At its most basic function, a procurement department should operate as a strategic, seamless, customer service organization whose sole focus is on putting the right contracts in the right hands, at the right time. In this education session, come settle in and listen to a compelling and timeless story of how a decades-long partnership between E&I Cooperative and JAGGAER has helped countless higher education institutions become efficient and effective agents of change. If you give a buyer a contract…

Megan Diakoumis, E & I Cooperative Services

Beth Nathison & Linda Stankey, Jaggaer

International Payment Processing

With an increasing number of higher education enrollments coming from abroad, schools must adapt their administrative and operational processes to cater to a global customer base — or risk alienating a significant portion of their student body. The increase in international student enrollment has resulted in business processes becoming more complex and strained. In this session, our international payments experts will focus on best practices for meeting the growing demand of international student payments and refunds, as well as some of the unique challenges that may lie ahead.

Paul Aries, Nelnet Campus Commerce

David Glezerman, The DRG Group, LLC

Arif Harji, PayMytuition

Lessons Learned From A Security Breach

In February of 2020 Three Rivers College experienced a ransomware attack that caused the shut down of most operations for a period of time. Learn about how the business office handled the situation and learn what processes were put in place to prevent future attacks.

Charlotte Eubank, Three Rivers College

Preparing Students for the Post-COVID Workforce

To effectively serve students during the pandemic and beyond, institutions not only must innovate their learning approaches but also their teaching and course curriculum processes. How can institutions evolve their practices to better enable students for today’s workforce, to have meaningful careers, and to lead better lives? This session will share trends in academic and workforce development strategies to prepare students for the future.

Christi Segal & Carie Ann Potenza, Ellucian