CCBO Webinars are presented by CCBO Business Partners as educational learning opportunities that highlight ways to help business officers do their jobs better.
Designed For You
CCBO is the only organization dedicated to continuing education for community college business officers. Members will find valuable resources that help them implement gainful funding initiatives and increase collaboration among college boards and executives to continually grow campus wide resources that drive student success, recruitment, and retention.
CCBO Business Partners have developed webinars that cover functions of the business office including budgeting, benefits, staffing, enterprise resource planning and more.
Members can participate for free, and non-members can register for a fee. Webinars include 1 hour CPE. CCBO webinars are recorded, and members may view previously recorded webinars by logging in to the video library.
2022 Webinar Series Courses
Operationalizing Your Budget for Campus Technology
Field of Study: Finance
The risk obsolescent technology poses to your campus has never been greater. Following the pandemic, institutions have been looking to change “the way we have always done it” when it comes to proactive IT planning. In this session, we will discuss how schools large and small are looking at their technology budgets in a new way and planning for the future. You will learn about the tools and strategies your peers are using to create sustainability and predictability around their technology spend.
June 21, 2022 @ 2 PM EDT
Digital Marketing 2.0 Capturing Your Applicant Acquisition Cost
Field of Study: Communications and Marketing
Digital Marketing 2.0 provides an overview of a variety of digital marketing techniques that, when well-orchestrated, can help your institution better measure applicant acquisition costs. After this webinar, participants will be able to describe search engine optimization, search engine marketing, marketing automation, a/b testing, website personalization, and website remarketing. The learner will be able to assess their institution’s digital marketing efforts by capturing metrics such as applicant acquisition costs. A participant will be able to identify milestones in the digital marketing funnel.
July 20, 2022 @ 2 PM EDT
Access and Answers: Delivering Consistent Personalized Support at Scale
Field of Study: Information Technology
Community Colleges serve a diverse and unique student population. Students can range from first gen, to working students; both traditional age and non-traditional age. This dynamic often results in a high volume of personalized inquiries and needs as it relates to those specific students. In this session, we hear about Volunteer State’s experience with the implementation of artificial intelligence into their communications mix to improve student access to information immediately, when they need it. Terry Bubb, Director of Advising, will discuss how they have enhanced their student support using AI, while creating a meaningful student advising system that provides real-time solutions for students. We will discuss the impact of reduced state funding and internal staffing changes/promotions as it relates to the chatbot and how it has provided consistency for the students through attrition. We will examine the use case of the tool on their public facing site, and expansions made throughout their institution, utilizing features like live-chat to meet student needs. This session will discuss the volume of inquiries supported by the chatbot, the implementation process, the impact of live-chat for both students and staff alike, and the analysis of real time AI data for continued process improvement. Additionally, conversation will cover future plans to extend access to the bot within the student web portal/mobile app. Audience engagement will take place through polls, conversational Q&A, and relevant use case discussions.
September 7, 2022 @ 2 PM EDT
Community College Business Officers is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.