CCBO Webinars


CCBO Webinars are presented by CCBO Business Partners as educational learning opportunities that highlight ways to help business officers do their jobs better. 

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Designed For You

CCBO is the only organization dedicated to continuing education for community college business officers. Members will find valuable resources that help them implement gainful funding initiatives and increase collaboration among college boards and executives to continually grow campus wide resources that drive student success, recruitment, and retention.

CCBO Webinars

CCBO Business Partners have developed webinars that cover functions of the business office including budgeting, benefits, staffing, enterprise resource planning and more.

Members can participate for free, and non-members can register for a fee. Webinars include 1 hour CPE. CCBO webinars are recorded, and members may view previously recorded webinars by logging in to the video library

2022 Webinar Series Courses

Optimizing and Safeguarding Your In-House Payment Process
Field of Study: Management Services

Many organizations are adopting technology and automating to increase efficiency and save costs. Has your community college embraced electronic payments? Are you gaining all the benefits and avoiding the pitfalls of electronic payments? Are you mitigating your risk to internal and external threats? Electronic payment solutions, such as virtual cards and ACH transactions, provide greater protections than paper checks and ensure incresed effeciency. .

August 2, 2022 @ 2 PM EDT

Demystifying the Employee Retention Credit
Field of Study: Accounting

Are you leaving money on the table? Did you know that in late 2021 legislation was passed that explicity allows public colleges to be considered eligible for the ERC in 2021? Join us for this timely and informative webinar that helps colleges determine eligibility, demonstrates what that eligibility can mean in a returned credit per employee, and provides options for obtaining the credit, with a special focus what to look for if you decide to work with a third party vendor.

Aug 25, 2022 @ 2 PM EDT

Access and Answers: Delivering Consistent Personalized Support at Scale
Field of Study: Information Technology

Community Colleges serve a diverse and unique student population. Students can range from first gen, to working students; both traditional age and non-traditional age. This dynamic often results in a high volume of personalized inquiries and needs as it relates to those specific students. In this session, we hear about Volunteer State’s experience with the implementation of artificial intelligence into their communications mix to improve student access to information immediately, when they need it. Terry Bubb, Director of Advising, will discuss how they have enhanced their student support using AI, while creating a meaningful student advising system that provides real-time solutions for students. We will discuss the impact of reduced state funding and internal staffing changes/promotions as it relates to the chatbot and how it has provided consistency for the students through attrition. We will examine the use case of the tool on their public facing site, and expansions made throughout their institution, utilizing features like live-chat to meet student needs. This session will discuss the volume of inquiries supported by the chatbot, the implementation process, the impact of live-chat for both students and staff alike, and the analysis of real time AI data for continued process improvement. Additionally, conversation will cover future plans to extend access to the bot within the student web portal/mobile app. Audience engagement will take place through polls, conversational Q&A, and relevant use case discussions.

September 7, 2022 @ 2 PM EDT

Community College Business Officers is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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PO Box 80994
Charleston, SC 29416
(434) 293-2825