Professional Development
CCBO is proud to support professional development programs that can provide critical resources and information to help you better manage your campuses. Specifics about programs will be posted on this web page as planned.
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CCBO Free Webinar Series:
Thanks to a generous sponsorship from CardSmith, CCBO members will be able to join these webinars for FREE!! Non-member rate: $89. Watch for new programs as they are scheduled.
What It Means To Be An INclusive Leader
June 4, 2013 - 2pm ET
Denise Ammaccapane, Director of Workplace Diversity, Sodexo
No matter if you lead a team of one or 100; we all play a role in creating an INclusive environment.
During this session participants will:
- Understand the difference between intent and impact
- Be able to identify the difference between inclusive and non- inclusive behaviors
- Gain a deeper understanding of your own perceptions and the lenses that you wear
- Be able to demonstrate the characteristics of an inclusive leader
CIA- Customer Service Intelligence Acquisition
June 27, 2013 - 2pm ET
Lindsay Bryant, Associate Director of Programs, Georgia Institute of Technology
Kim Harrington- Pete, Director, Student Center, Georgia Institute of Technology
Phantom Secret Shoppers at Georgia Tech assess the quality of services, programs and customer service interactions in and around the Student Center. The program has provided valuable insight as we strive to consistently offer exceptional guest experiences through programs, services and facilities. In this interactive session, we will discuss the program history, development and highlights from recent shopping initiative. We will share lessons learned and sample templates to assist in the development of similar programs.
As a result in participating in this session, attendees will learn how the Georgia Tech Student Center is creatively assessing customer service delivery with the help of student secret shoppers and learn how to create a similar program on their home campus.
Disaster Recovery: Failing to Plan is Planning to Fail
July 25, 2013 - 2pm ET
Randy Beaver, Director, Environmental Health & Safety, Emergency Manager, College of Charleston
The Higher Education environment presents a challenge to business and emergency management professionals where the ultimate goal of the recovery is to,”…restore the learning environment”. This session will discuss some of the issues that are faced in the recovery process once the emergency phase has been controlled.
FREE Virtual Roundtables offered by NACAS:
Beyond Customer Service - Creating Great Experiences
May 22, 2013 2pm ET
Tim Moore, Director of Student Activities and Student Activities Center, University of Louisville
While there is an increasing amount of focus on customer service there is growing dissatisfaction among customers with the service that they receive. Organizations that have seen customer satisfaction and customer loyalty rise are those that are focused on customer experience. For successful organization it is not about a service transaction but rather an experience transformation. This session will provide the opportunity to learn about organizations that have created outstanding customers experiences. The experience difference helps organizations realize it is not just about meeting everyday client expectations; it is about creating value for the clients that goes beyond just satisfaction. Creating outstanding clients experiences offers organizations the ability to differentiate themselves from other competitors. Every organization works on quality and service- only a few know how to offer great experiences.
Virtual Bookstore: What's It Mean to Your School?
June 6, 2013 1pm ET
Tony Ellis, Chief Knowledge Officer, National Association of College Stores
Kenneth Rust, Senior Director of Business Development, MBS Direct
As the course materials landscape changes, you might ask: “Couldn’t we save money by eliminating textbooks from the store and just selling general merchandise?" Participants will gain insight from colleges and universities who made the decision to remove their textbook departments and partner with a vendor to meet the needs of their students. This roundtable, consisting of higher ed decision makers, bookstores, and vendor partners will discuss: What led the college/university to the decision to take the textbook operation virtual? The positives and negatives of their experience. What has been the financial impact of this decision on the sales of the remaining product categories?
Financing Construction Projects with Bonds
July 23, 2013 2pm ET
Edward Jolley, Jr., CPA, MBA, Vice President for Business and Financial Affairs, Savannash State University
When new auxiliary buildings or athletic fields are being planned, bond funding may be an option. But you will need to know that you have captured all of the expenses for your project and also assured that enough revenue will be generated to pay the debt service.
Through this session, attendees will be able to better plan expenses for new construction financing and be able to understand possible sources of revenue and whether revenue will be adequate for debt pay-back.
Past Programs, Recordings Available
Purchase any of these recorded webinars in the NACAS Online Bookstore.
Students Can Be Advocates When It Comes to Fees
Presenter: Michael DeLorenzo, Associate Vice Chancellor for Student Affairs/Director of Auxiliary Services, University of Illinois
Architecture 2030: The Roadmap to Sustainable Student Housing
Presenters: Darlene Morgan, VP of Finance, Pacific University; Kurt Haapala, Associate, Mahlum Architects
The Learning Commons Movement: Transforming Campus and Auxiliaries
Presenter: David Mucci, Director of KU Memorial Union, University of Kansas.
Rebuilding Parking & Transportation; an Ongoing Effort
Presenter: Mark Reeves, Director of Auxiliary Services, University of West Georgia
Mobile Learning Initiative at ACU Using the iPhone
Presenter: Jim Trietsch, Chief Operations Planning Officer, Abilene Christian University
Taking the Fear Out of Evacuation: Medical Special Needs Shelter Operation
Presenters: Tyler Junior College: Brian Turman, Dir. Campus Services and Randy Melton, Dir. Campus Safety
Understanding the Technology Driving Off Campus Commerce Programs
Presenters: Ken Boyer, Director of Auxiliary Services, Mercer University; Greg Baker, Chief Technology Officer, Off Campus Solutions
Management Fee or P&L Retail Services Contract?
Presenters: Jean Ann Caywood, Director of Auxiliary Services, Savannah State University; Ray Petit, President, Petit Consulting LLC
Information Exposure: Creating a Defensible Position - Beyond Regulatory Compliance
Presenters: Thomas Glanville, Founder & CEO, Identity Theft Loss Prevention, LLC; Terry Crain, Dean of Student Services, John A. Logan College
AACC Events:
AACC's 93rd Annual Convention was held in April 2013.
You can also go to the Event Calendar on the web site of the American Association of Community Colleges (AACC) to learn about other meetings, conferences and events related to Higher Education and Community Colleges.
Resources:
The School Equipment Show is a great resource and has grants available. The full meeting website is online, visit: www.schoolequipmentshow.com.